Return Policy

If you are not completely satisfied with your purchase, simply return the item and receipt within 7 days for a refund or product exchange.*

Returns with a Receipt

If you are not completely satisfied with your purchase, simply return the item and receipt within 7 days for a refund or product exchange.

Refunds will be issued in Canadian currency regardless of the method of payment on the original purchase.

Gift card purchases will be refunded to a non-denominational card if the value is greater than $10.00.

Returns without a Receipt

Provided that the product is unopened or unused, a product exchange will be offered at the same value as the original item.

Exceptions

The following items will not be eligible for a refund or exchange without a receipt. If these items are open, they will not be eligible for a refund or exchange even with a receipt:

We reserve the right to refuse a refund or product exchange on opened product and without proof of purchase.

Upon refund or exchange, your signature, name, address and phone number may be required for audit purposes. Proof of identification may also be required.

*It is preferable that product is returned to the store where purchased.

We reserve the right to refuse a refund or product exchange.

Canadian Scanning Code of Practice

If the scanned price of a non-price ticketed item is higher than the shelf price or any other displayed price, the customer is entitled to receive the first item free, up to a $10 maximum. If a Code of Practice problem cannot be resolved at the store level, please call 1-866-499-4599 to register your complaint.

This phone number will take you to the Federal Governments’ Scanning Code of Practice Information Line.

Privacy Policy

We at Vince’s Market are committed to our customer’s privacy by safeguarding your personal information. All the information you provide to us is housed on a secured separately connected system from the rest of our company’s computer infrastructure and is kept strictly confidential. We do not, and will not, sell, rent or trade our customer lists to/with other companies.

  1. We collect personal information about you for the following reasons:
    1. To provide you with the programs you have requested (i.e customer loyalty programs)
    2. To better understand what our customers buy so that we can continually improve our products and services.
    3. To streamline our communications so that you only receive mailings and offers that may meet your needs.
  2. The type of information we collect may include your name, address, telephone number, e-mail address, and participation in promotions.
  3. We only collect, use, and/or disclose your personal information with your consent. You can give us your consent in writing, in person, electronically, or by telephone. In addition, by entering contests, draws, specials, promotions conducted within Vince's Market when shopping in stores including no purchase necessary offers, you are giving Vince's Market consent to use this information for the purposes described above.
  4. Access to your personal information is limited to three (3) employees. These person(s) are bound by confidentiality guidelines agreed to at the commencement of their employment in order to protect the security and privacy of your information.
  5. If you have any questions or would like to access or verify your personal information, you can contact us via e-mail at brian@vincesmarket.com or by writing to:
    Vince’s Market – Privacy Policy
    19101 Leslie Street
    Sharon, ON
    L0G 1V0

    Attention: Mr. Brian Johns
  6. At any time, you can contact us at the above address(es) if you do not want to receive any marketing and/or promotional communications from Vince’s Market in electronic, printed or verbal format.